How do I force Worktime after calls?

Administration > Queue Properties > Agents Tab

 

Force Worktime for all agents of a queue

 

1. Drop down the Default work time for this queue for this item type at bottom-centre of the tab

2. Select required Work Time duration in seconds

    

   

    

3. Press to save

 

 

 

Force Worktime for specific agents of a queue

 

1. Select agent from list and drop-down the selector from final column Work Time

2. Select required Work Time duration in seconds

    

   

    

3. Press to save